LIBERTALIAOPERATIONS

Fractional COO — For Service Business Owners

You built the business.
Now it's running you.

A 75-minute Clarity Session that shows exactly what's slowing you down — and what it's costing you at exit. No frameworks to learn, no jargon. Just a clear picture and a structural place to start.

Book a Clarity Session — $500

Mon–Thu evenings · Sat mornings, ET

75 minutes → one 90-day plan

The Clarity Session, Explained

How the process works, what's in the report, and what it costs. Review the exact blueprint parameters before booking.

Download Overview

The Libertalia Clarity Framework

Six bearings, one business.

Every Clarity Session runs through the same six checkpoints — plain language, no buzzwords, just an honest read on where you stand.

N.01

Vision & Goals

Is it clear what your business is trying to accomplish?

N.02

Data & Scorecards

Do you have a measurable way to know if you're winning or losing?

N.03

Process & Documentation

Are processes written down and followed consistently?

N.04

Meeting Rhythm & Traction

Do meetings drive decisions and action?

N.05

Issue Resolution

Do problems get solved permanently, or do they repeat?

N.06

People & Accountability

Right people, right seats, clear ownership?

Testimonials

Direct reports from the field.

Mark Zahar

SVP Revenue Growth &
GTM Transformation

"Andrew stepped into an organization where formal processes were limited and quickly brought structure, clarity, and repeatability to how we onboarded and supported customers. He didn't just document workflows — he built scalable, customer-centric processes that materially improved outcomes. Faster, more predictable implementations accelerated time-to-value, improved retention, and created a stronger foundation for growth."

Jon Dickinson

Operations &
Data Strategy Leader

"Andrew overhauled the process, significantly reducing the amount of time it takes for customers to benefit from the platform. His efforts resulted in a substantial increase in customer satisfaction and a reduction in client churn."

Keri Williams

Strategic Leader in
Analytics & BI

"Andrew's demeanor does not waiver, regardless of the situation. He epitomizes what it means to be "customer focused" through his ability to handle any situation in a calm, empathetic manner. Andrew is able to effortlessly examine a problem from a bird's eye view and then hone in on a solution."

Field Reports

See the work.

Real operating numbers, before Libertalia had a name.

59% faster implementations · $1M+ new ARR

Building a Services Department From Zero

An 18-month build that turned a SaaS company's services team into a 9.67/10 CSAT, revenue-generating engine.

Download Report

$375K → $1.5M in 12 months

The Company Was Growing. The Chaos Was Growing Faster.

Fixing operations at a 25-person media agency before the growth broke it for good.

Download Report

The Principal

The Operator Behind Libertalia

Visionary ideas don't scale businesses; repeatable processes do. My entire career has been spent at the intersection of strategy and execution—taking complex, fast-growing organizations and building the infrastructure required to turn revenue into predictable profit.

As an operational leader, I’ve spent years directing cross-functional teams, overhauling broken service models, and systematically removing the bottlenecks that stall business growth. Whether it’s building a department from zero or restructuring workflows to stop client churn, my approach is always data-driven, blunt, and focused entirely on the bottom line.

I live on the Seacoast of New Hampshire with my wife and daughter. So when I’m not digging into business scorecards or designing operational blueprints, you can usually find me out on the water with my family listening to Dave Matthews Band.

Andrew — Fractional COO